Complains

Complains or suggestions

In all cases, we will solve the problem as quickly as possible. If you report an article complaint, we will check whether the guarantee conditions, as described in the guarantee & general terms and conditions, apply to your personal situation. In all cases, we monitor a fast handling of the complaint.

Submit a complaint / dispute to the European ODR platform?

If you are not satisfied with the outcome of our complaints handling, you can file a complaint / dispute through the European ODR platform. For full details and how the procedure works visit  http://ec.europa.eu/consumers/odr/